Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@nikibee.co. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@nikibee.co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@nikibee.co.
NIKIBEE Jewellery purchased through our online store or Boutique in Chisinau, Moldova, may be returned or exchanged in accordance with our Conditions of Sale. Please note:
You may return your NIKIBEE piece of Jewellery in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them. NIKIBEE will not accept any return if the product shows signs of wear, has been used, or altered from its original condition in any way.
You may return your creation to this return address: str. Veronica Micle 9, Chisinau, Moldova, MD-2012. This applies to any item dispatched to us within 14 days of receipt by you, for exchange or refund to the original credit card.
Returns for refund are processed within 2-3 working days of receiving the item. Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for any more info regarding processing times as we are unable to amend this.
You are also welcome to visit our NIKIBEE store in Chisinau, Moldova to return your piece of jewellery for exchange.
We’re unable to accept returns beyond the 14 days of your receipt and anything sent to us after 14 days may be returned to you.
Use your local post office with a signed-for service and ask for a tracking number so you can follow your return.
TIPS
• We’d hate for you to not receive your order. Please make sure that the shipping address is correct as we’re unable to redirect orders once they’re on their way to you.
• Your security is important to us, so before we can dispatch your purchase we may need you to confirm your details with your card issuer. Delays aren’t fun for anyone so we’ll do our best to make it quick.
• Our delivery time starts from the moment an order is accepted. This includes a 24 period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods, when it may take up to 48 hours for shipments to be dispatched.
• We’re all about good relationships and we work closely with our shipping partner to minimise the potential impact of custom delays on our international customers.