🌟 NIKIBEE Warranty Policy

At NIKIBEE, we believe jewelry should be cherished for years, which is why we stand behind the quality of every piece we create.

✨ Warranty Coverage

All NIKIBEE jewelry comes with a 3-month warranty from the date of purchase, covering manufacturing defects only.

This includes:

✔️ Clasps that don’t function properly

✔️ Loose or poorly set stones that fall out under normal wear

✔️ Structural issues such as weak soldering

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🚫 What the Warranty Does NOT Cover

✘ Normal wear and tear (fine scratches, loss of shine, natural tarnishing of silver, fading of plating over time)

✘ Damage caused by improper care (exposure to perfume, chemicals, water, rough handling, impact)

✘ Loss or theft

✘ Repairs or alterations performed by anyone outside of NIKIBEE

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🔄 If a Manufacturing Defect Occurs

• Your jewelry will be repaired or replaced with the same or a similar piece if the original is no longer available.

• If your item is replaced, the warranty does NOT restart — it remains valid until 3 months from the original purchase date.

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💛 After Your Warranty Expires

We want your NIKIBEE jewelry to stay beautiful beyond its warranty period.

We offer cleaning & refreshments so your favourite pieces continue to shine for years.

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📩 How to Make a Warranty Claim

1️⃣ Email us at [hello@nikibee.co] with your order number or a copy/ photo of your warranty certificate.

2️⃣ Include clear photos & videos of the item and describe the issue.

3️⃣ Our team will review your case and provide return instructions if applicable.

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📌 Important Notes

• NIKIBEE reserves the right to assess each claim individually and determine whether it falls under warranty coverage.

• Sale or promotional items are final sale and cannot be returned, but they are still covered by the same 12-month warranty for manufacturing defects.