📦 Shipping & Delivery Policy
At NIKIBEE, we take great care to ensure your jewelry reaches you safely, beautifully packaged, and on time.
🌍 Where We Ship From
• Orders are shipped from our physical shop in Moldova or our distribution point in the UK, depending on product availability and internal logistics. This flexibility allows us to serve clients worldwide efficiently.
🚚 Processing time: 1–3 business days (we carefully check, clean, and package each piece before dispatch).
WORLDWIDE SHIPPING
Standard Delivery: 7 to 14 Business Days
* with NIKIBEE orders with a value higher than GBP 70 - Free
* with NIKIBEE orders with a value lower than GBP 70 - GBP 13
Express Delivery with UPS: 3 to 6 Business Days with all NIKIBEE orders. (Additional time may apply to some selections.) - GBP 27
DOMESTIC SHIPPING
Moldova - Express Delivery: 1 to 3 Business Days with all NIKIBEE orders. (Additional time may apply to some selections) - Free
AVAILABLE ORDER PICKUP
If you are in Chisinau (Moldova), you can pick up your order in our store (located on Veronica Micle 9 Street, Chisinau, Moldova). You can find this option at checkout.
📦 Order Tracking
• Once shipped, you’ll receive an email with a tracking number so you can follow your NIKIBEE package every step of the way. If you have trouble tracking your order, our support team is here to help at hello@nikibee.co
🛡 Lost or Damaged Packages
• If your package is lost or arrives damaged, contact us immediately. We’ll work with the courier to resolve the issue and ensure you receive your jewelry.
🌐 Customs Duties & Import Taxes
• Depending on your country, import duties, taxes, or handling fees may apply when your order arrives.
• These charges are not included in the purchase price or shipping fee and are the customer’s responsibility.
• Our Team cannot control or predict these costs. All charges associated with import tax and duties are solely the recipient’s responsibility. We recommend checking with your local customs office before ordering.
(We understand these fees can be frustrating. Many of our customers do not incur additional charges, but if your country applies taxes, it’s beyond our control.)
EU & UK
Orders are subject to a 2.5% import tax and the appropriate countries' VAT rate (Value added tax).
For example, importing an order of silver jewellery into the UK is 20% VAT (Value added tax) + 2.5% Import Tax.
USA
If you are within the USA, the estimated duty rates for importing silver jewellery are as below.
Orders below $800 CIF Value (Cost, Insurance, and Freight) are not subject to any tax.
Orders above $800 CIF Value (Cost, Insurance, and Freight) are subject to the below tax rates.
If the product price after any discount is below $1.50 per piece, then the item is subject to 13.5% tax.
If the product price is over $1.50 per piece, then the item is subject to a 5% import tax and duty.
* Anything sold in a pair counts as two pieces.
Please note that the figures above are ONLY ESTIMATES and are not guaranteed rates. As duty rates are constantly changing, we advise you to contact your local customs office for more information.
Other Countries
For all other countries, please contact your local customs office.
*DELAYS MAY OCCUR DUE TO COVID-19
Please make sure you or someone you know will be present at a home or work address to accept your delivery. If no one is in, we’ll make sure we leave a card so that redelivery can be arranged, or you can collect it from the depot.
For all deliveries, you will need to make sure that you cover any ongoing customs or tax costs should any be incurred when shipping to your destination. At NIKIBEE, we do our best to deliver within the stated time; however, we cannot be held responsible for any delays caused by the destination country's customs clearance.
Please don’t refuse a delivery. Unfortunately, refused deliveries will incur the original delivery cost plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.
We try our best to get deliveries out to you on time, but sometimes international deliveries can take longer than expected.