FAQ
• HOW TO SHOP ONLINE?
Selected creations added to your Shopping Bag will remain there for the duration of your active session.
All creations that display a “Details and Purchase” button may be purchased online, subject to availability.
Once you have made your selection, please click the “Add to Shopping Bag” button to place the product in your shopping bag.
When you are ready to finalise your order, please click the “Checkout” button: you will then be guided through the order process. You may remove products from your shopping bag by clicking on “Delete”.
To complete your purchase, you will need to create an account or log on to your existing account.
When you have thoroughly reviewed your order, click on the “Confirm and place order” button on the Website to place your order.
• WHY CREATE AN ACCOUNT?
Opening an account will allow you to make purchases through the NikiBee online store. Once registered, you will not be required to re-enter your personal information which will ensure a faster check-out process. You will have the ability to track your orders easily online at any time. Save your favorite Cartier creations on your personal Wish List and share them with your family and friends. Sign up for our member
e-newsletter to stay up to date on everything Cartier.
• RECEIPT OF DELIVERY
Please note for security purposes. An adult must be present at the time of delivery.
• SECURE PAYMENT
NIKIBEE is pleased to accept the following payment methods: Master Card, Visa, Paypal, Apple Pay.
To ensure that your shopping experience is simple and secure, ordering and payment transactions online are processed using a secure server.
Please note that the individual who submits the order must be the cardholder whose name appears on the credit card.
• MAY I PICK UP MY NIKIBEE PURCHASE AT YOUR LOCAL STORE?
Yes, of course. You can make the purchase online and pick up your order in our local store (at MALLINY showroom, Str. Veronica Micle 9, Chisinau, Moldova)
• MAY I CHANGE OR MODIFY THE CHOSEN PAYMENT METHOD OR DELIVERY TYPE AFTER MY ONLINE ORDER IS SUBMITTED?
Unfortunately, once your order is completed, NIKIBEE can't modify the payment method or the delivery type. But you can contact us via hello@nikibee.co and we will do our best to help you!
• WHAT MATERIAL ARE THE PIECES OF JEWELLERY MADE OF?
Depending on the model, they are made of different materials. some of them are made of Brass or stainless steel and plated with 18k or 14k Gold / White Gold / Rose Gold / Black Gold / Silver / Platinum. We also have purely made of 925 Sterling Silver.
You can see each product’s material in the description section.
• DOES NIKIBEE JEWELLERY HARM YOUR SKIN OR PIERCING?
Most earrings have a 925 sterling silver clasp, so it is modulable (relatively soft) and delicate. The 925 sterling silver is anti-allergic and recommended to those who are sensitive to the metals from which much of the jewellery is made.
Let us know if you are allergic to a particular material before buying the product.
• ARE THEY WATER-RESISTANT?
Like any jewellery, if they often have contact with water, perfume, lotions, alcohol, they lose their shine and can be damaged. When purchasing the piece of jewellery, the customer also receives an instructions card on how to take care of the accessory. You can also read the Jewellery Care Instructions (in Romanian, English and Russian languages) on our website.
• DOES THE COLOUR CHANGE AFTER A WHILE?
The color lasts for years. However, it also depends on how is the owner is taking care of the accessory. We provide the best quality for semi-precious pieces of Jewellery. To extend the longevity of your pieces we recommend they stay away from perfumes, lotions and other chemicals which could damage the product. We recommend to not wear the jewellery during any sport or activity which involves handy work (for rings and bracelets) or sweat (for necklaces and earrings)
• WILL A NIKIBEE SHOPPING BAG COME WITH MY PURCHASE?
A NikiBee shopping bag is included with each order.
• DO YOU OFFER GIFT-WRAPPING?
All purchased NIKIBEE creations are delivered in one of NIKIBEE’s dark grey boxes/ pouches. All products are then carefully gift-wrapped and placed in a specially protected delivery package.
• PRIVACY AND COOKIES
NIKIBEE is committed to protecting the privacy of its clients. We provide a secure online shopping environment and hold our customer's personal data in accordance with applicable laws and regulations. We encourage you to consult our complete Privacy Policy, should you wish for more information.
NIKIBEE will not intentionally collect personal information from minors under the age of 13.
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